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FAQ



How long does my order take to ship?

Typically, orders will ship within 72 hours. Please allow up to one week for shipment during a sale. For preorders, the shipment timeframe will be noted on the item page. If you purchase a pre-order item with another item, we will hold the ready garment until your preorder is ready unless you request otherwise.

 

Do you ship worldwide?

Yes, we do! Worldwide shipping is a flat rate of $20.00.  Please note that we are not responsible for customs fees and look to the customer to research their country's policies and fees before purchasing. 

 

Are sale items final sale?

Purchases made using a sale coupon or purchases of sale items are final sale and not eligible for return, exchange or store credit.

 

I love the dress, but what if it's not in stock?

We’re sorry about that! All of our items are handmade in limited quantities so we sell out fast.   If the dress you want is not in stock we recommend you sign up and join the VIP Club.  Our VIP customers are first to be notified when items are back in stock.  You can also follow our Instagram @saffronroadfashion and our Facebook Page.

 

How do I initiate a return?

Changed your mind?  Need a different size?

We will gladly accept unworn, unwashed or defective merchandise purchased on saffronroad.com for return. In order to be eligible for return/exchange, dresses must have their original tags intact. Any dress with tags removed will not be considered for exchange.

Please email us at (admin@saffronroad.com) within 7 days of receiving your item stating your intention to return/exchange your item. We'll then provide instructions for mailing the item back to us.  Once we receive your returned item, a store credit code will be issued to you and is valid for 6 months. If the item you wish to exchange is a different price, we'll credit you the difference and issue you with a store code that is valid for 6 months.

(Please see the returns policy for more info if required.)

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