We accept returns on full priced items returned within 21 days of dispatch.  Please ensure you take care when trying on your items as we require items to be returned free of perfumes, deodorant and makeup.  Garments that are soiled or washed will not be accepted.

WE PROCESS ALL RETURNS EACH MONDAY. Please allow longer for sale periods or holidays.


TO ACCESS OUR RETURNS PORTAL CLICK HERE


FINAL SALE

• Jewellery, Sale and Clearance items cannot be returned.  Please choose carefully or email us before purchase if you have any questions regarding final sale items. Our friendly team are happy to assist with sizing queries.

RETURN GUIDELINES

• One return shipping label is supplied per returns claim. 
• You may process 2 returns per order only.
• We do not cover return shipping for international orders. Please see details on international returns below.
• Multiple orders can be shipped in the same return bag.  Please process separately in our returns portal and include all invoices.
• If you have any questions, please email us at support@saffronroadfashion.com.
  
  

CREDITS & EXCHANGES

• Store Credits and Exchanges are offered on full priced items received within 21 days from your dispatch date.
• A $10 bonus credit will be applied to your return along with a free return shipping label (excluding same item exchanges).  You may use the original packaging or your own return bag.
• Returns of exchanged orders are only eligible for another exchange or credit (no refunds).
• Stock of exchange items are automatically held when return claims are lodged. In the case that the stock is not available, a credit will be processed. 
• You may only exchange an item for 1 other item. If the item is lesser value, a credit will be issued once the returned item is received.  If the item is higher value, you will be prompted to enter a credit card to cover the difference.
• Returns containing both a refund and credit or exchange will incur an $8.95 refund fee which will be deducted from your return once processed.

REFUNDS

• All full price items can be returned within 21 days from dispatch. An $8.95 fee will be deducted from your refund for the use of the return postage label provided.  All refunds are processed back to the original payment method used to place the order. Depending on your bank, please allow up to 10 business days for the refund to be reflected at your end.
• If your initial order was paid for using a store credit, the refund will be issued back to the same store credit number.
• If your order was paid for using part credit card and part store credit, the store credit will be reinstated first and any remaining credit will be refunded to your credit card.  Please email us before your refund is processed if you have any questions regarding partial payments.

INTERNATIONAL RETURNS

• For international returns, you are still able to return your order to us within 21 days from dispatch, if you are not satisfied with your purchase. 
• We are based in Australia and do not cover the cost of returns for our international customers.
• We recommend using your countries postal service to avoid excess return charges.
• Please lodge your return in our returns portal here.
• If you have any questions, please email us at support@saffronroadfashion.com

FAULTY ITEMS

• If you receive an item that is defective please lodge a return in our returns portal as soon as possible.  You will be prompted to provide a photo of the defect and then can choose an exchange, credit or refund. Our staff will review your return asap and contact you if further information is required.  
• For faulty items that are outside our returns timeframe or were purchased on sale, please email customer service with a description of the fault and 1 or 2 photos - support@saffronroadfashion.com. We will review and get back to you as soon as possible.
  
  

INCORRECT ITEM RECEIVED

• If you receive an item that is not what you ordered, please process in our returns portal HERE.  We will do our best to send the correct item out to you asap and if the item is not available you will be issued with a store credit or refund.

If you have any questions, please email us at support@saffronroadfashion.com