Order Tracking

All parcels ship with Australia Post. Use the tracking link in your dispatch email to follow your delivery.

Duties & Taxes

• Within Australia, prices include GST.

• International orders may incur customs duties, taxes, and import fees per your country’s regulations. These charges are not included in our prices or shipping fees and are the customer’s responsibility.

• Please check with your local customs office before ordering.

• We cannot refund orders refused due to duties/taxes.

• By law, we must declare the full value and include an invoice with international shipments.

Processing Window & Delivery Attempts

• Allow 1–2 business days for pick & pack (shipping timeframes are in addition to processing).

• Orders are processed 8am–4pm (Mon–Fri, AEST).

• A signature may be requested on delivery. If no one is available, the parcel may be taken to your nearest Post Officefor collection—please check tracking updates.

• Once an order is in transit, the shipping address can’t be changed.

Changing or Cancelling an Order

Email support@saffronroadfashion.com as soon as possible. We pack and ship daily, so changes/cancellations can’t be guaranteed after dispatch.

Pre-Orders

Pre-order items are processed like a normal order but ship at a later date. You’ll receive a shipping confirmation once dispatched.

If your cart has in-stock and pre-order items, we do not split orders. For faster delivery of in-stock items, please place separate orders.

Missing Orders

• If your parcel hasn’t arrived around the expected timeframe, first check your Australia Post tracking.

• If tracking shows “Delivered” or “Attempted Delivery”, please follow up with Australia Post (customers are responsible for confirming address details at checkout).

• If tracking is inconclusive (e.g., “Pending”), email support@saffronroadfashion.com with your order number and we’ll investigate.