Thank you for shopping at Saffron Road. We want you to be completely satisfied with your online purchase and will gladly accept unworn, unwashed merchandise purchased at full price on saffronroad.com.au for either an exchange or a store credit note.
The great news is that your store credit note will never expire and you are free to use at your leisure. We launch new collections monthly so there's always something new to choose from!
If you would like to change your size, please purchase your desired size and upon receipt of your return we will simply refund you. Please include your order number and a note written "please refund for size exchange".
Garments must be returned within 14 days. Please try on your garments as soon as you receive them to ensure you can return them within this timeframe. The garment must be returned in its original condition, unworn, unaltered, unwashed and with their tags still attached.
Please note, items purchased from our "sale" section are final, and are not eligible for store credit or exchange.
If your garment is faulty, please return to us and we will refund, repair or replace your garment.
Return your garment to the following address:
Include your original invoice or a note with your name and order number, as well as your request for either an exchange or store credit. No need to email us to let us know you are returning your item, we will contact you if there are any concerns. Please allow up to 14 days for your return to be processed.
You are responsible for postage charges on returns. If the package does not reach us safely we will not be able to complete your refund or store credit, please make sure to get a tracking number for peace of mind.
If your order has not arrived, please email us at firstname.lastname@example.org, we are only too happy to help you resolve any delivery issues.