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Returns & Exchange

PLEASE READ CAREFULLY BEFORE ORDERING

 

AUSTRALIAN AND INTERNATIONAL ORDERS

If you are not completely satisfied with your Saffron Road order, you may return it within 14 days of receiving your item. Once received you will be issued an Online Store Credit for the paid value of the item/s returned. 

We do not offer refunds for change of mind purchases or incorrect decision/fit.

If an item simply does not fit, it is considered a change of mind return and cannot be refunded.

We do not accept change of mind returns for sale items - This includes fit.

If you would like to exchange your full priced item/s for a different size or item, your credit may be used to purchase this.

Please Note: If you fail to collect your parcel or return your order with "Return to Sender" noted on your parcel, a $25 fee will be charged to you, as this is how much Australia Post/Couriers charge for parcels returned to us this way. 

 

HOW TO RETURN AN ITEM - CHANGE OF MIND

Returns classified as change of mind must be returned in original condition:

in their original packaging with tags intact

Unwashed, unworn and undamaged

Return items that are not received as per the guidelines above will be returned to sender.

Please take care when trying on your order to not get makeup, deodorant or perfume on the garment as this can affect the eligibility of your return.

On the rare occasion that a return is rejected, the decision is final and is non-negotiable.

We STRONGLY recommend that you choose a traceable delivery service for your return.

Please keep a record of the tracking number in case your parcel is Lost In Transit. Saffron Road ARE NOT held responsible for any returns that go missing in transit.

 

Please Note: Postage will not be reimbursed by Saffron Road unless otherwise stated.

 

CAN I RETURN A SALE ITEM?

Sale items are discounted to clear. Please choose carefully as we don't accept returns for sale items for change your mind.

Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.

We do not accept returns on any sale items/ or flash sale items, discount codes or frenzy sales.

If you find your SALE item has a minor fault we can offer a repair, replacement, exchange or credit note. We will only issue a refund on a SALE item if the faulty garment cannot be repaired, replaces or the fault is classed as major.

WHAT CLASSIFIES AS A FAULT?

Faulty garments must be faulty by manufacture. For example a button that pops off or a seam coming undone may be classified faulty by manufacture. A worn item with makeup stains or a garment damaged as a result of failing to follow the recommended care instructions may not be classified as faulty by manufacture and may be found unsuitable for our faulty returns process.

All faulty returns will be reviewed by our team to determine the classification of the fault.

If you think you may have received a faulty item, please contact us at admin@saffronroad.com.au within 7 days of receiving your order to enquire about the options available to you. Make sure to include images of your fault for a faster experience.

 

WHAT ARE OUR RECOMMENDED CARE INSTRUCTIONS?

All garments are delicate and may be damaged if not cared for correctly. Care instructions can be found in the description of each product. If you are still unsure of the care instructions, we recommend to COLD HAND WASH or PROFESSIONALLY DRY CLEAN only.

 

I'VE RECEIVED A FAULTY ITEM!

All items at Saffron Road are initially quality controlled, however sometimes faults can slip through. I you have received a faulty product please contact us admin@saffronroad.com.au ASAP.

If an item is deemed faulty, we will cover all postage costs to return the item to us and will replace it with an identical item whenever possible. If you do not want a repair or replacement for a minor fault, then this will be considered a change of mind and a store credit will be issued. The only time we will offer a refund, is if we cannot repair, replace the faulty garment with the identical original purchase or the fault is major as per Australian Consumer Law.

If you are unsure about your item/s, please contact us at admin@saffronroad.com.au. We will try our best to answer any questions you may have.

 

I'VE RECEIVED AN INCORRECT OR INCOMPLETE ORDER!

On the rare occasion that you receive an incomplete or incorrect order we ask that you contact us at admin@saffronroad.com.au ASAP. Once we have received your email, we will contact you to correct the error at no cost to you. 

Please check your cart thoroughly before checking out as we cannot alter your order once it has been placed. This includes address and item/size.

 

COMPETITIONS/SOCIAL MEDIA PROMOTIONS

Any items won in any of our competitions are not able to be exchanged, refunded or changed.

 

ONLINE CREDIT NOTES

Online credit notes have an expiry date of six months from activation, they are accepted online and happily instore.

Instore credit vouchers are valid for 30 days.

 

Please post your items to:

Saffron Road Fashion

PO Box 291

Nobby Beach QLD. 4218

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